We're committed to delivering happiness—not just through our meals but also with top-notch support. If you can't find what you need in our FAQs or other help articles, our team is ready to assist with orders, catering, pantry setup, billing, or any other questions. Reach out via the channels below for quick resolutions.
Support Channels
We've made it easy to get in touch. Choose the method that works best for you:
- Live Chatbot (Available 24/7) Our AI-powered chatbot provides instant answers to common queries like order tracking, menu customizations, or account setup. It's smart, fast, and always on—perfect for quick troubleshooting. How to access:
- Visit webox.com.
- Click the chat icon in the bottom left corner.
- Type your question (e.g., "How do I cancel an order?") and get step-by-step guidance. If the chatbot can't resolve it, it'll seamlessly escalate to a human agent during business hours.
- Email Support For detailed inquiries, send us an email. Expect a response within 1 business day. Include your order number or account details for faster help. Contact:support@webox.com
Best for: Billing disputes, custom catering quotes, feedback, or complex issues like integrations. - Phone Support Speak directly with a support specialist for immediate assistance on deliveries, allergies, or urgent matters.
Phone Number: (408) 685-2000
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Best for: Real-time order changes, delivery delays, or speaking to a person right away. - Submit a Ticket Create a support ticket for tracked, non-urgent requests. You'll get a confirmation email and updates as we work on it. How to submit:
- visit contact us
- Leave you name, email, messages on the filed and submit it.
Talk to Sales
Exploring WeBox for your team? Schedule a demo or get pricing info.
- Visit webox.com and click the Contact Sales button on the top right side.
- Fill out the from for a personalized response.
- Or email sales@webox.com for enterprise plans, custom integrations, or large-scale catering.
Self-Help Tips Before Contacting Us
To save time, try these first:
- Search our Knowledge Base using the top search bar.
- Check your order status in the app for real-time updates.
- Review our FAQs for quick answers on cancellations, refunds, and more.
We're here to make your experience seamless. If you have feedback, let us know—we're always improving!