---
title: Contact Us
description: contact us
---
[Skip to content](https://support.webox.com/en/kb/contact-us#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [WeBox Knowledge Base](https://support.webox.com/en/kb)
2. [Support](https://support.webox.com/en/kb/support)
# Contact Us
We're committed to delivering happiness—not just through our meals but also with top-notch support. If you can't find what you need in our [FAQs](https://support.webox.com/en/kb/faq) or other help articles, our team is ready to assist with orders, catering, pantry setup, billing, or any other questions. Reach out via the channels below for quick resolutions.
#### Support Channels
We've made it easy to get in touch. Choose the method that works best for you:
- **Live Chatbot (Available 24/7)** Our AI-powered chatbot provides instant answers to common queries like order tracking, menu customizations, or account setup. It's smart, fast, and always on—perfect for quick troubleshooting. **How to access:**
1. Visit [webox.com](https://webox.com).
2. Click the chat icon in the bottom left corner.
3. Type your question (e.g., "How do I cancel an order?") and get step-by-step guidance. If the chatbot can't resolve it, it'll seamlessly escalate to a human agent during business hours.
- **Email Support** For detailed inquiries, send us an email. Expect a response within 1 business day. Include your order number or account details for faster help. **Contact:**[support@webox.com](mailto:support@webox.com)
**Best for:** Billing disputes, custom catering quotes, feedback, or complex issues like integrations.
- **Phone Support** Speak directly with a support specialist for immediate assistance on deliveries, allergies, or urgent matters.
**Phone Number:** (408) 685-2000
**Hours:** Monday–Friday, 9:00 AM–5:00 PM PST
**Best for:** Real-time order changes, delivery delays, or speaking to a person right away.
- **Submit a Ticket** Create a support ticket for tracked, non-urgent requests. You'll get a confirmation email and updates as we work on it. **How to submit:**
1. visit [contact us](https://www.webox.com/contact)
2. Leave you name, email, messages on the filed and submit it.
#### Talk to Sales
Exploring WeBox for your team? Schedule a demo or get pricing info.
- Visit [webox.com](https://webox.com) and click the Contact Sales button on the top right side.
- Fill out the from for a personalized response.
- Or email [sales@webox.com](mailto:sales@webox.com) for enterprise plans, custom integrations, or large-scale catering.
#### 
#### Self-Help Tips Before Contacting Us
To save time, try these first:
- Search our [Knowledge Base](https://support.webox.com/) using the top search bar.
- Check your order status in the app for real-time updates.
- Review our [FAQs](https://support.webox.com/en/kb/faq) for quick answers on cancellations, refunds, and more.
We're here to make your experience seamless. If you have feedback, let us know—we're always improving!
- [Getting started](https://support.webox.com/en/kb/getting-started)
- [FAQs](https://support.webox.com/en/kb/faqs)
- [General](https://support.webox.com/en/kb/general)
- [Account](https://support.webox.com/en/kb/account)
- [Support](https://support.webox.com/en/kb/support)
[](http://www.webox.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, WeBox Inc