FAQs
Welcome to WeBox's FAQ section! Here, we've compiled quick answers to our most common questions about ordering box meals, group catering, office pantry, delivery, billing, and more. If you don't find what you're looking for, check our full Help Center or contact support. These answers are designed to help you get back to delivering happiness—fast.
We've organized them by topic for easy scanning. Each question links to a deeper guide where available.
Getting Started & Account Basics
What is WeBox?
WeBox is your one-stop platform for hassle-free office meals, delivering fresh box lunches, group catering from 55+ top Bay Area brands, and customizable office pantry solutions. We serve teams in San Jose, San Francisco, San Carlos and Sunnyvale, focusing on 14+ cuisines with options for dietary needs like vegan or gluten-free. No more menu debates—save 20%+ on costs with our aggregated ordering.
How do I create a WeBox account?
Sign up for free at webox.com/signup using your email or Google/Facebook login. Verify your email, add your team size and location, and you're ready to browse menus. For teams, invite members via shared links to enable collaborative ordering.
Can I use WeBox without an account?
Yes! Use our guest ordering link for one-off orders, but creating an account unlocks features like order history, reorder, and real-time tracking.
Ordering & Menu
How do I place a box meal order?
Log in, select "Box Meals," choose from daily menus (thousands of options across brands like Sweetgreen or Curry Up Now), customize (e.g., add utensils or notes), add to cart, and checkout.
What dietary options are available?
We offer vegan, vegetarian, gluten-free, nut-free, and low-carb filters. All menus include allergen info—always double-check and note restrictions in your order comments. For custom requests, contact support@webox.com.
How early can I place an order?
Based on your company's settings, you can place orders as early as a week in advance. In special cases or upon request, advanced ordering may be limited to as early as 1 day ahead.
What is the order cutoff time for lunch and dinner?
Please be aware that each partner/brand on our platform has its own unique cutoff time for same-day delivery. To ensure a seamless experience, it is crucial to plan ahead.
Please note that the our partners' latest cutoff time for lunch orders is 8:00 AM, and for dinner orders, it is 2:30 PM. Once a brand's cutoff time has passed, cancellations are not permitted.
Thank you for your understanding and cooperation.
What is the order cancellation time for lunch and dinner?
The cancellation time window for same-day lunch delivery is 8:00 AM; the cancellation time window for same-day dinner delivery is 2:30 PM.
Delivery & Pickup
What is your service and delivery area?
Please check our most updated service area thru this link. Our Service Area
What is your delivery time for lunch and dinner?
The delivery window for lunch is between 11:00 AM and 12:30 PM, the delivery window for dinner is between 5:00 PM and 6:30 PM.
How can I track my order?
After checkout, get a real-time tracking link via email/Slack integration. See driver location, ETA, and status updates. If delayed, we'll notify you instantly.
What if my order is late, missing items, or damaged?
Contact us immediately via chat or (408) 685-2000 for a full refund/credit. We're committed to 100% satisfaction—report within 30 minutes of delivery for fastest resolution.
Catering Services
What's Group Catering, and how does it work?
Group Catering lets you order from 55+ brands in one seamless platform for events like office lunches or team offsites. Choose plated, buffet, or box styles; we handle setup/cleanup for full-service (extra $50/hour).
Can I schedule a catering demo?
Yes! Book a free tasting session for 10–20 people through your dashboard or email catering@webox.com. Perfect for trying seasonal specials.
Office Pantry
How do I set up an office pantry subscription?
Add "Pantry" to your account, input inventory needs (snacks, drinks, etc.), and set replenishment alerts. Employees order via personalized links; track spend in real-time.
Who pays for pantry items?
Billing ties to your company card—set per-employee budgets or bulk credits. Reports show usage for easy reimbursement.
Billing & Payments
What payment methods do you accept?
WeBox accepts payments via ACH or credit card. Please note that a 3% credit card fee may be applied to your transaction if you choose to pay with credit card.
What payment options are available with Webox?
WeBox provides flexible payment terms to suit your needs:
- Weekly
- Semi-monthly
- Monthly
For semi-monthly and monthly payments, a deposit is required for invoicing.
Do I need to pay tax?
Yes, you need to pay the tax for the food.
Can I cancel or change an order?
Yes, you can cancel an order anytime, just make sure you cancel it before the order closing time of the delivery date. Some dishes may have different cut-off times.
Troubleshooting & General
What if I have a food allergy concern?
All menus flag allergens, but report issues to support for investigation/credit. We follow strict hygiene protocols per CA health standards.
Is WeBox eco-friendly?
Yes—100% compostable packaging, carbon-neutral deliveries, and partnerships for food waste reduction.
If these don't cover your question, submit a ticket.
Glossary of Terms
Quick definitions for WeBox lingo to keep things simple:
- Box Meals: Individual lunch boxes from top brands, perfect for daily office fueling. Includes entree, sides, and dessert options.
- Group Catering: Our aggregated group ordering service pulling from 55+ restaurants for seamless event catering—no multiple vendors needed.
- Office Pantry: Stocked break room solutions with automated snacks/beverages; employees order via app for personalized picks.
- Pro Plan: Entry-level subscription ($25.99/month) for small teams—multiple locations, last-minute orders, and add office pantry - 1% service fee, etc.
- Enterprise Plan: Custom for larger orgs—includes consolidated payment terms and options, onboarding training and workshop, dedicated account manager, etc.
- Guest Ordering Link: Shareable URL for non-account users to join group orders without signing up.
- Real-Time Tracking: GPS-based ETA and status updates for every delivery.
Last updated: November 17, 2025. Questions? We're here to help!