---
title: Getting Started
description: getting started for webox.com
---
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1. [WeBox Knowledge Base](https://support.webox.com/en/kb)
2. [Getting started](https://support.webox.com/en/kb/getting-started)
# Getting Started
### Getting Started
Welcome to WeBox! Whether you're an individual employee ordering daily meals or an admin managing a team's meal program, this guide walks you through everything you need to get up and running. WeBox is your all-in-one platform for personalized box meals, group catering, and office pantry solutions — delivered fresh from 55+ top Bay Area brands right to your office.
---
#### What Is WeBox?
WeBox is an intelligent office meal marketplace built for teams. Key highlights:
- **1,000+ daily selections** across 14+ cuisines — American, Italian, Mexican, Japanese, Korean, Thai, Indian, Chinese, Mediterranean, Vietnamese, and more
- **55+ local brand partners** plus in-house kitchens, with individual meals labeled and wrapped per person
- **Three service types**: Box Meals (daily individual orders), Event Catering (groups & events), and Office Pantry (office snack & fruit box programs)
- **Dietary support**: vegan, vegetarian, gluten-free, keto-friendly, halal, dairy-free, nut-free, and allergen filtering
- **Eco-friendly**: 100% compostable packaging, carbon-neutral deliveries, opt-in compostable utensils
- **Integrations**: Okta, PingID, Rippling, Google, Facebook, Slack
- **Service areas**: San Jose, San Francisco, San Carlos, and Sunnyvale — check the latest coverage at [webox.com/serviceArea](https://www.webox.com/serviceArea)
Founded in 2018 as Saltalk Inc. (DBA WeBox), WeBox operates in-house kitchens (8,000 SF in Santa Clara, 15,000 SF in Fremont) and a private delivery fleet for end-to-end quality control.
---
#### Step 1 — Create Your Account
Creating a WeBox account is free and takes just a few minutes.
**Sign-up methods:**
- Email registration (company email recommended)
- Google
- Facebook
- Okta (SSO)
- PingID (SSO)
- Rippling (SSO)
**How to sign up:**
1. Go to [webox.com](https://webox.com) and click **Sign In** (top right).
2. Switch to the **Sign Up** tab.
3. Choose your sign-up method. If using email, enter your **company email address**.
4. Verify your email with the **6-digit code** sent to your inbox (check spam/junk if it doesn't arrive).
5. Complete your profile: first name, last name, phone number, and password.
The system auto-detects your company based on your email domain. It will either create a new company account or link you to your existing company — no extra steps needed.
**Tips:**
- Always use your **company email** (not a personal Gmail/Yahoo) to ensure you're linked to your team's account and allowances.
- If your company's IT blocks WeBox emails, ask IT to whitelist `@webox.com`.
- If you forget your password, click **"Reset my password"** on the login page. Reset links expire after 24 hours.
- Changing your password logs you out of all active sessions on all devices.
---
#### Step 2 — Complete Onboarding
After creating your account, a short onboarding flow personalizes your experience:
1. **Dietary Preferences** — Select your lifestyle (vegan, vegetarian, gluten-free, etc.) and flag allergens and ingredients to avoid.
2. **Food Discovery** — Browse curated selections, add favorites, and get AI-powered recommendations.
3. **Menu Tutorial** — An interactive walkthrough of filtering, searching, and ordering.
You can update preferences any time under **Account → Food Preference** in the left sidebar.
---
#### Step 3 — Place Your First Box Meal Order
Box Meals are individual daily orders — lunch or dinner — delivered to your office.
**Order cutoffs (same day):**
- Lunch: **8:00 AM** (last-minute window 8:00–10:00 AM may incur an extra fee)
- Dinner: **2:30 PM**
**How to order:**
1. Log in at [webox.com](https://webox.com).
2. Confirm the **date**, **meal period** (Lunch or Dinner), and **delivery address** in the top navigation bar. You can order up to 7 days in advance.
3. Browse the menu by cuisine tab, or use the **search bar** (dish name, ingredient, brand, or cuisine).
4. Use **filters** to narrow results: Rating, Price, Brands, Eco Packaging, Sort order.
5. Click a dish card to view nutrition info, allergens, reviews, and customization options (sides, spice level, add-ons, special instructions). Click **Add to Cart**.
- To add with default options instantly, click the **Add (+)** button directly on the card.
6. Open the **cart icon** (top right), review your order and cost breakdown, then click **Checkout**.
7. Confirm delivery info and payment, then click **Place Order**.
You'll receive an on-screen confirmation and an email with your order number.
**After ordering:**
- Go to **My Orders** to track delivery in real-time, view order details, download a receipt, or reorder.
- Cancel or modify orders **before 10:00 AM** on the delivery day. After cutoff, contact support.
---
#### Save Time on Future Orders
- **Favorites** — Click the ❤️ heart icon on any dish to save it. Access via **My Favorites** in the sidebar.
- **Automatic Orders** — Set a weekly schedule (e.g., Lunch Mon–Fri) and WeBox orders automatically from your Favorites list. Find it under your profile menu. Auto-order will not place a duplicate if you've already ordered manually.
- **Order Calendar** — View and fill ordering gaps from the calendar view in the sidebar.
- **Blocked Dishes** — Block a dish so it never appears in recommendations or auto-orders.
- **Dietary Settings** — Set preferences once in the sidebar and they apply every time you browse. Dishes containing flagged allergens show a ⚠️ warning icon.
---
#### Order for a Guest
Need to order for a visitor, interview candidate, or client?
1. Click **Guest Order** in the left sidebar.
2. Enter the guest's name.
3. Pick a date, meal period, and dishes.
4. Confirm — charge is billed to your account.
Admins can also create a **Guest Order Link** from the admin dashboard to share with external guests.
---
#### Event Catering
For group meals, team events, or meetings, use **Event Catering** — a separate ordering flow designed for groups.
**Key differences from Box Meals:**
| | Box Meal | Event Catering |
| --- | --- | --- |
| Who it's for | Individual daily orders | Groups and events |
| Portion sizes | Single serving | Serves 10/15/20+ |
| Pricing | ~$9–$17/meal | ~$65–$130+/platter |
| Time selection | Lunch or Dinner | 30-minute delivery window |
| Categories | Cuisine-based | Includes Breakfast, Produce, Nursery & Flowers |
| Extras | — | Tableware, Onsite Server |
**How to place a catering order:**
1. Click **Event Catering** in the left sidebar.
2. Set the delivery **date and 30-minute time window** (e.g., 11:30 AM – 12:00 PM).
3. Click **Event Details** to enter headcount and an optional event name.
4. Browse and add platters (each dish shows serving size and per-platter price).
5. Open cart, review, and click **Checkout**.
6. Fill in delivery address, contact info, and payment.
7. Click **Place Order** to submit immediately, or **Generate Proposal** to share a quote for approval first.
**Tips:**
- Order at least 1–2 days in advance to secure preferred dishes and time slots.
- Smallest platters typically serve 10 people.
- Mix dishes from multiple catering providers in one cart.
- Toggle **Tableware** and **Onsite Server** (billed per server/hour) during checkout.
For more details, see the [Catering Services](https://support.webox.com/en/kb/catering-services) article.
---
#### Office Pantry & Fruit Box
WeBox offers office-wide snack and produce delivery programs:
- **Office Pantry** — Ongoing snack, beverage, and pantry staple restocking delivered directly to your office.
- **Fruit Box / Dairy Box** — Regular fresh fruit or dairy deliveries on a schedule you choose.
These are not instant orders — you submit an inquiry and a WeBox representative follows up within 1 business day to build a customized plan.
**To inquire:**
1. Open the **WeBox Fruit Box & Office Pantry Form**.
2. Enter your contact name, company, office address, phone, and email.
3. Select your service interest (pantry, fruit/dairy box, or both).
4. Click **Submit**. A WeBox rep will reach out to discuss needs, pricing, and delivery schedules.
First deliveries typically begin within 3–5 business days after proposal approval. For more details, see the [Office Pantry](https://support.webox.com/en/kb/office-pantry) article.
---
#### Delivery & Pickup
**Standard delivery windows:**
| Meal | Delivery Window | Same-Day Order Cutoff | Cancellation Cutoff |
| --- | --- | --- | --- |
| Lunch | 11:00 AM – 12:30 PM | 8:00 AM | 8:00 AM |
| Dinner | 5:00 PM – 6:30 PM | 2:30 PM | 2:30 PM |
- After checkout, track your delivery in real-time via **My Orders → Track**.
- Delivery photos and scan logs are stored and can be reviewed by support if needed.
- Report delivery issues (missing items, wrong order, late delivery) **within 30 minutes** for fastest resolution.
For full delivery process details, see the [Pickup & Delivery](https://support.webox.com/en/kb/pickup-delivery) article.
---
#### Account Types & Admin Features
### Employee Account
Standard access: order meals, manage preferences, view order history, use company allowance.
### Administrator Account
All employee permissions, plus:
- Add/remove team members (User Management)
- Set employee meal budgets and allowances
- View and cancel team orders
- Download invoices (PDF or CSV)
- Create guest order links
- Schedule office closures (Holiday Management)
- Send order reminders to the team
- Configure delivery addresses
- Access the Analysis Dashboard
- Manage payment methods and billing settings
**To request admin access**, email [support@webox.com](mailto:support@webox.com) with your name, company, role, and manager's email for approval.
---
#### Plans & Pricing
| Plan | Price | Seats | Service Fee | Free Delivery Over |
| --- | --- | --- | --- | --- |
| **Basic** | Free | 4 included | 13% | $79.99 |
| **Pro** | $25.99/mo | 20 included (+$1.29/seat) | 9% | $59.99 |
| **Business** | $50.99/mo | 40 included (+$1.29/seat) | 10% | $99.99 |
| **Enterprise** | Custom | Custom | Flexible | $199.99 |
Enterprise includes a dedicated account manager, consolidated payment terms, the Analysis Dashboard, onboarding training, quarterly business reviews, and custom integrations (Slack, Okta, SSO). Contact [sales@webox.com](mailto:sales@webox.com) to learn more.
---
#### Payment & Billing
**Individual payment methods:** Visa, Mastercard, American Express, Discover (credit/debit cards). Add via **Account → Payment Method**.
**Company payment methods:** Credit card (3% processing fee) or ACH/wire (no fee).
**Payment priority at checkout:**
1. Rollover allowance (unused budget from prior periods, if enabled)
2. Current period allowance
3. Credit/debit card on file
**Company allowance types:** Per Meal, Daily, Weekly, or Monthly — set by your company admin.
**Invoicing schedules:** Weekly (Net 7 or Net 10), Semi-Monthly (Net 7, deposit required), or Monthly (Net 7, deposit required).
**WeBucks:** WeBox's prepaid credit system. Add funds in $25, $35, or $50 tiers and earn bonus rewards. WeBucks apply automatically at checkout but cannot be used with group payment orders.
For full billing details, see the [Account & Billing](https://support.webox.com/en/kb/account-billing) article.
---
#### Refunds & Support
WeBox guarantees 100% satisfaction. If your order is late, missing items, damaged, or incorrect, contact support **within 30 minutes of delivery**:
- **Live Chat** (24/7 AI chatbot, escalates to human): [webox.com](https://webox.com) — chat icon bottom left
- **Phone:** (408) 685-2000 — Mon–Fri, 9:00 AM–5:00 PM PST
- **Email:** [support@webox.com](mailto:support@webox.com)
- **Submit a ticket:** [webox.com/contact](https://www.webox.com/contact)
- **Catering inquiries:** [catering@webox.com](mailto:catering@webox.com)
- **Sales/Enterprise:** [sales@webox.com](mailto:sales@webox.com)
Refunds are processed within 24 hours. Replacement meals can be delivered within 45 minutes.
---
#### Troubleshooting Quick Reference
| Issue | Quick Fix |
| --- | --- |
| Can't log in | Use "Reset my password" on login page; check spam for reset email |
| No verification email | Check spam; click "Send Verify Email" again; ask IT to whitelist @webox.com |
| Wrong company on account | Contact support with subject "Company Transfer Request" |
| Menu shows no meals | Check date (must be today–7 days ahead), address, and clear all filters |
| Checkout button not working | Verify cart has items, add a payment method if order exceeds allowance, check cutoff time |
| Budget showing $0 | Check if you already ordered for this period; verify budget reset timing |
| Order late or missing | Track in My Orders; contact support immediately at (408) 685-2000 |
| Auto-order not working | Confirm Favorites list is not empty and auto-order is toggled ON |
For a full troubleshooting guide, see [Troubleshooting](https://support.webox.com/en/kb/troubleshoot). For quick answers, visit the [FAQ](https://support.webox.com/en/kb/faq).
---
*WeBox Help Center | Last updated: March 2026 | Need more help? Contact support — typical response time under 5 minutes.*
- [Getting started](https://support.webox.com/en/kb/getting-started)
- [FAQs](https://support.webox.com/en/kb/faqs)
- [General](https://support.webox.com/en/kb/general)
- [Account](https://support.webox.com/en/kb/account)
- [Support](https://support.webox.com/en/kb/support)
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