Getting Started

Welcome to WeBox! Whether you're an individual employee or managing a team, this section guides you through the basics of our platform. WeBox is your go-to for personalized box meals, group catering, and office pantry solutions, delivering fresh options from 55+ brands and 14+ cuisines right to your office. Get set up quickly and start enjoying hassle-free meals tailored to your preferences.

We've organized this into key topics with step-by-step instructions, tips, and links to related sections. If you're new, start with "Welcome to WeBox" for an overview.

Welcome to WeBox

What is WeBox?

WeBox is an intelligent marketplace designed for teams, offering personalized group orders with over 1000 daily selections across 14+ cuisines (e.g., American, Italian, Mexican, Japanese, Korean, Thai, Indian, Chinese, Mediterranean, Vietnamese, and more). We partner with 55+ local brands and in-house kitchens to provide box meals, catering, and pantry services—all delivered in one go to your office.

Key features include:

Individualized Orders: Every meal is labeled and wrapped per person, with options for dietary needs like vegan, gluten-free, or allergen-free.
Flexible Pricing: No minimum order, no contracts, flexiable service fee and free delivery orders over $199.99 for enterprise plan customer.
Payment Options: Weekly, bi-weekly, or monthly invoicing; accepts ACH, checks, or credit cards (3% processing fee).
Sustainability Focus: Eco-friendly packaging, compostable utensils (opt-in), and support for local chefs from diverse backgrounds.
Service Areas: Primarily South Bay (e.g., Santa Clara, Fremont, San Jose, Belmont, San Francisco), with kitchens and hubs ensuring quality control.
Company Benefits: Save 20%+ on costs compared to traditional delivery, with tools for team management, auto-orders, and integrations (e.g., Okta, Google, Slack).

Founded in 2018 as Saltalk Inc. (DBA WeBox), we're a Series A+ startup with in-house kitchens (8,000 SF in Santa Clara, 15,000 SF in Fremont) and a private delivery fleet for end-to-end quality. Learn more about our story or request references (e.g., Alibaba, Achronix) via support@webox.com.

For teams: Admins can manage budgets, orders, and analytics. Employees get personalized recommendations and easy ordering. If you're exploring for your company, schedule a demo.

Creating Your Account

Creating a WeBox account is free and takes just a few minutes. Use your company email for seamless integration—our system auto-detects your organization based on the domain.

Step-by-Step Guide:

Visit webox.com and click "Sign In" button on the top right corner.
Switch to "Sign Up" tab
Choose your method: Email registration or Google
Enter your company email and click "Create Account"
Verify with the 6-digit code sent to your inbox (check spam/junk folders if not received within minutes).
Complete your profile: Add first name, last name, phone number, and set a secure password.
The system will automatically create a new account or link you to your company's existing one.

Tips:

If your company isn't whitelisted yet, ask IT to add webox.com to your network security policy.
Post-sign-up, you'll receive a welcome email with login instructions and a link to set your password.
For team admins: Request elevated access via your account manager or support@webox.com after setup.

If you encounter issues (e.g., no verification email), contact support@webox.com or call (408) 685-2000.

Team Invites for Shared Accounts

Admins can invite team members to join or manage shared accounts for collaborative ordering.

As an Admin:

Log in and go to Admin Dashboard → User Management.
Click "Add User" or "Invite Team."
Enter emails (bulk upload via CSV possible) and send invites.
Invitees receive an email with a link to sign up/verify and join the company account.
Set roles: Assign admin privileges for select users (e.g., to manage budgets or orders).

As an Invitee:

Click the invite link in your email.
Sign up/verify as above—system auto-joins you to the team.
Access shared features like group orders or company allowance.

Tips:

Shared Accounts: Ideal for teams; employees order individually but under one billing umbrella.
Remove Users: Admins can deactivate via User Management.
Guest Invites: For non-employees (e.g., meetings), create a guest order link with budget limits (unlimited or set per person).

For large teams, request Enterprise setup via sales@webox.com. Integrations with Slack/Google Workspace allow invite notifications.

First Order Guide

Placing your first order is straightforward—browse, customize, and checkout in under a minute. This guide walks you through it, assuming you've created an account.

Before Ordering:

Log in at webox.com with your company email.
Set your preferences: Go to Account → Food Preferences to select dietary needs (e.g., vegan, keto), allergens (e.g., nuts, dairy), and avoided ingredients (e.g., onion, garlic). This enables personalized recommendations and auto-orders.
Confirm your delivery address (pre-set by your company; switch if multiple locations available).

Step-by-Step Ordering:

Select your meal: Choose the date (up to 7 days ahead), meal period (Lunch or Dinner—menus update accordingly), and address.
Browse the menu: Use tabs for categories (e.g., New This Week, Deals, Salads), search by keywords (e.g., dish name, ingredient, brand), or apply filters (e.g., price range, cuisine, dietary restrictions like gluten-free).
Pick a dish: Click a meal card for details (nutrition, ingredients, allergens, reviews). Customize options (e.g., spice level, add-ons like beverages or fruits), add notes (e.g., "no utensils"), and click "Add to Cart."
Review cart: Adjust quantities, see budget breakdown (company allowance applied first), fees (tax, service, delivery), and remaining balance (daily/weekly/monthly limits).
Checkout: Confirm details and place order. You'll get an on-screen confirmation and email/SMS notification.
Track: Go to My Orders for real-time status, ETA, and tracking link.

Order Cutoffs and Tips:

Same-day lunch: Before 8:00 AM (some brands cutoff at 8:30 AM; last-minute fees may apply 8:00-10:00 AM).
Cancellations: Before 10:00 AM on delivery day via My Orders; contact support after.
Budget: Company allowance covers first (e.g., $10.86 in sample); excess charged to your card.
Auto-Order: Enable in profile for recurring setups (e.g., weekly lunches from favorites).

For group orders or catering, see Ordering & Menu. If issues arise, use live chat or email support@webox.com.

Troubleshooting:

Login Issues: Use "Forgot Password" to reset (email link valid 24 hours).
App Glitches: Clear cache, update browser, or try incognito. Contact support for browser compatibility.
Multi-Device: Sessions sync; changing password logs out all devices.

Download our mobile tutorial PDF via support@webox.com if needed. For team-wide setup, admins can send onboarding emails with login guides.

Still have questions? Check our FAQs or contact us.