Getting Started

Getting Started

Welcome to WeBox! Whether you're an individual employee ordering daily meals or an admin managing a team's meal program, this guide walks you through everything you need to get up and running. WeBox is your all-in-one platform for personalized box meals, group catering, and office pantry solutions — delivered fresh from 55+ top Bay Area brands right to your office.

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What Is WeBox?

WeBox is an intelligent office meal marketplace built for teams. Key highlights:

• 1,000+ daily selections across 14+ cuisines — American, Italian, Mexican, Japanese, Korean, Thai, Indian, Chinese, Mediterranean, Vietnamese, and more
• 55+ local brand partners plus in-house kitchens, with individual meals labeled and wrapped per person
• Three service types: Box Meals (daily individual orders), Event Catering (groups & events), and Office Pantry (office snack & fruit box programs)
• Dietary support: vegan, vegetarian, gluten-free, keto-friendly, halal, dairy-free, nut-free, and allergen filtering
• Eco-friendly: 100% compostable packaging, carbon-neutral deliveries, opt-in compostable utensils
• Integrations: Okta, PingID, Rippling, Google, Facebook, Slack
• Service areas: San Jose, San Francisco, San Carlos, and Sunnyvale — check the latest coverage at webox.com/serviceArea

Founded in 2018 as Saltalk Inc. (DBA WeBox), WeBox operates in-house kitchens (8,000 SF in Santa Clara, 15,000 SF in Fremont) and a private delivery fleet for end-to-end quality control.

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Step 1 — Create Your Account

Creating a WeBox account is free and takes just a few minutes.

Sign-up methods:

• Email registration (company email recommended)
• Google
• Facebook
• Okta (SSO)
• PingID (SSO)
• Rippling (SSO)

How to sign up:

1. Go to webox.com and click Sign In (top right).
2. Switch to the Sign Up tab.
3. Choose your sign-up method. If using email, enter your company email address.
4. Verify your email with the 6-digit code sent to your inbox (check spam/junk if it doesn't arrive).
5. Complete your profile: first name, last name, phone number, and password.

The system auto-detects your company based on your email domain. It will either create a new company account or link you to your existing company — no extra steps needed.

Tips:

• Always use your company email (not a personal Gmail/Yahoo) to ensure you're linked to your team's account and allowances.
• If your company's IT blocks WeBox emails, ask IT to whitelist @webox.com.
• If you forget your password, click "Reset my password" on the login page. Reset links expire after 24 hours.
• Changing your password logs you out of all active sessions on all devices.

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Step 2 — Complete Onboarding

After creating your account, a short onboarding flow personalizes your experience:

1. Dietary Preferences — Select your lifestyle (vegan, vegetarian, gluten-free, etc.) and flag allergens and ingredients to avoid.
2. Food Discovery — Browse curated selections, add favorites, and get AI-powered recommendations.
3. Menu Tutorial — An interactive walkthrough of filtering, searching, and ordering.

You can update preferences any time under Account → Food Preference in the left sidebar.

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Step 3 — Place Your First Box Meal Order

Box Meals are individual daily orders — lunch or dinner — delivered to your office.

Order cutoffs (same day):

• Lunch: 8:00 AM (last-minute window 8:00–10:00 AM may incur an extra fee)
• Dinner: 2:30 PM

How to order:

1. Log in at webox.com.
2. Confirm the date, meal period (Lunch or Dinner), and delivery address in the top navigation bar. You can order up to 7 days in advance.
3. Browse the menu by cuisine tab, or use the search bar (dish name, ingredient, brand, or cuisine).
4. Use filters to narrow results: Rating, Price, Brands, Eco Packaging, Sort order.
5. Click a dish card to view nutrition info, allergens, reviews, and customization options (sides, spice level, add-ons, special instructions). Click Add to Cart.
   • To add with default options instantly, click the Add (+) button directly on the card.
6. Open the cart icon (top right), review your order and cost breakdown, then click Checkout.
7. Confirm delivery info and payment, then click Place Order.

You'll receive an on-screen confirmation and an email with your order number.

After ordering:

• Go to My Orders to track delivery in real-time, view order details, download a receipt, or reorder.
• Cancel or modify orders before 10:00 AM on the delivery day. After cutoff, contact support.

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Save Time on Future Orders

• Favorites — Click the ❤️ heart icon on any dish to save it. Access via My Favorites in the sidebar.
• Automatic Orders — Set a weekly schedule (e.g., Lunch Mon–Fri) and WeBox orders automatically from your Favorites list. Find it under your profile menu. Auto-order will not place a duplicate if you've already ordered manually.
• Order Calendar — View and fill ordering gaps from the calendar view in the sidebar.
• Blocked Dishes — Block a dish so it never appears in recommendations or auto-orders.
• Dietary Settings — Set preferences once in the sidebar and they apply every time you browse. Dishes containing flagged allergens show a ⚠️ warning icon.

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Order for a Guest

Need to order for a visitor, interview candidate, or client?

1. Click Guest Order in the left sidebar.
2. Enter the guest's name.
3. Pick a date, meal period, and dishes.
4. Confirm — charge is billed to your account.

Admins can also create a Guest Order Link from the admin dashboard to share with external guests.

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Event Catering

For group meals, team events, or meetings, use Event Catering — a separate ordering flow designed for groups.

Key differences from Box Meals:

How to place a catering order:

1. Click Event Catering in the left sidebar.
2. Set the delivery date and 30-minute time window (e.g., 11:30 AM – 12:00 PM).
3. Click Event Details to enter headcount and an optional event name.
4. Browse and add platters (each dish shows serving size and per-platter price).
5. Open cart, review, and click Checkout.
6. Fill in delivery address, contact info, and payment.
7. Click Place Order to submit immediately, or Generate Proposal to share a quote for approval first.

Tips:

• Order at least 1–2 days in advance to secure preferred dishes and time slots.
• Smallest platters typically serve 10 people.
• Mix dishes from multiple catering providers in one cart.
• Toggle Tableware and Onsite Server (billed per server/hour) during checkout.

For more details, see the Catering Services article.

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Office Pantry & Fruit Box

WeBox offers office-wide snack and produce delivery programs:

• Office Pantry — Ongoing snack, beverage, and pantry staple restocking delivered directly to your office.
• Fruit Box / Dairy Box — Regular fresh fruit or dairy deliveries on a schedule you choose.

These are not instant orders — you submit an inquiry and a WeBox representative follows up within 1 business day to build a customized plan.

To inquire:

1. Open the WeBox Fruit Box & Office Pantry Form.
2. Enter your contact name, company, office address, phone, and email.
3. Select your service interest (pantry, fruit/dairy box, or both).
4. Click Submit. A WeBox rep will reach out to discuss needs, pricing, and delivery schedules.

First deliveries typically begin within 3–5 business days after proposal approval. For more details, see the Office Pantry article.

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Delivery & Pickup

Standard delivery windows:

• After checkout, track your delivery in real-time via My Orders → Track.
• Delivery photos and scan logs are stored and can be reviewed by support if needed.
• Report delivery issues (missing items, wrong order, late delivery) within 30 minutes for fastest resolution.

For full delivery process details, see the Pickup & Delivery article.

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Account Types & Admin Features

Employee Account

Standard access: order meals, manage preferences, view order history, use company allowance.

Administrator Account

All employee permissions, plus:

• Add/remove team members (User Management)
• Set employee meal budgets and allowances
• View and cancel team orders
• Download invoices (PDF or CSV)
• Create guest order links
• Schedule office closures (Holiday Management)
• Send order reminders to the team
• Configure delivery addresses
• Access the Analysis Dashboard
• Manage payment methods and billing settings

To request admin access, email support@webox.com with your name, company, role, and manager's email for approval.

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Plans & Pricing

Enterprise includes a dedicated account manager, consolidated payment terms, the Analysis Dashboard, onboarding training, quarterly business reviews, and custom integrations (Slack, Okta, SSO). Contact sales@webox.com to learn more.

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Payment & Billing

Individual payment methods: Visa, Mastercard, American Express, Discover (credit/debit cards). Add via Account → Payment Method.

Company payment methods: Credit card (3% processing fee) or ACH/wire (no fee).

Payment priority at checkout:

1. Rollover allowance (unused budget from prior periods, if enabled)
2. Current period allowance
3. Credit/debit card on file

Company allowance types: Per Meal, Daily, Weekly, or Monthly — set by your company admin.

Invoicing schedules: Weekly (Net 7 or Net 10), Semi-Monthly (Net 7, deposit required), or Monthly (Net 7, deposit required).

WeBucks: WeBox's prepaid credit system. Add funds in $25, $35, or $50 tiers and earn bonus rewards. WeBucks apply automatically at checkout but cannot be used with group payment orders.

For full billing details, see the Account & Billing article.

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Refunds & Support

WeBox guarantees 100% satisfaction. If your order is late, missing items, damaged, or incorrect, contact support within 30 minutes of delivery:

• Live Chat (24/7 AI chatbot, escalates to human): webox.com — chat icon bottom left
• Phone: (408) 685-2000 — Mon–Fri, 9:00 AM–5:00 PM PST
• Email: support@webox.com
• Submit a ticket: webox.com/contact
• Catering inquiries: catering@webox.com
• Sales/Enterprise: sales@webox.com

Refunds are processed within 24 hours. Replacement meals can be delivered within 45 minutes.

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Troubleshooting Quick Reference

For a full troubleshooting guide, see Troubleshooting. For quick answers, visit the FAQ.

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WeBox Help Center | Last updated: March 2026 | Need more help? Contact support — typical response time under 5 minutes.